Rakuten has developed a corporate system ‘Rakuten AI Platform’ for customer service supports, working together with IBM Japan, by combining language processing and deep learning functions of the IBM’s AI technology ‘Watson’ with the Rakuten’s original database. The new system is expected to install an automatic response chatbot function into multiple services. Rakuten intends to use the system for a variety of inquiry chats on its websites and its smart phone apps.
For launch of the system, Rakuten and IBM Japan set up Center of Competency, a virtual organization for experts, which will also be in charge of training for Rakuten staff.
