LINE Travel jp, jointly operated by Venture Republic and LINE, has introduced chatbot ‘BOTCHAN’ on its website. When a user answers questions, its official character ‘Tabino’ recommends an appropriate destination and also supports a user for selection of travel products.
Unclear requests, such as ‘I want to travel to onsen with my four family members’ or ‘I want to go to an overseas resort in the next three consecutive holidays,’ can be accepted. Even though a user requests what he or she wants to do without selecting a destination, the chatbot responds to a request.
